Refund / Return Policy
Effective date: 29/3/2026

At Tapmetic, we want you to be satisfied with your order.

Customized Products

Because many Tapmetic products are personalized or custom-made, customized orders are non-refundable and non-returnable once production has started, except in cases of:

• Manufacturing defects

• Wrong item received

• Damage caused before delivery

Non-Custom Products

For eligible non-custom items, return requests must be made within [7 / 14] days of delivery, and the item must be:

• Unused

• In original condition

• In original packaging

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:

• Your order number

• A short explanation

• Clear photos of the item and packaging

Refunds

If a refund is approved, it will be issued through the original payment method where possible within [5–14 business days], depending on your payment provider.

Non-Returnable Items

The following are not eligible for return unless defective or incorrect:

• Personalized/custom NFC cards

• Used items

• Digital setup or profile configuration services already delivered

• Items damaged by misuse after delivery

Contact for Returns

Email: info@tapmetic.com
Phone:+961 70 289 248
Address: Lebanon, Beirut, Saifi Plaza